Yes, to some people... we suck, we screwed up. Some of them are right. We could have done better...
We Used to Put Ego before Customer Service. The good news is, with fresh leadership and team members who care, we made some changes and it's starting to show.
WE DIDN'T
ALWAYS
GET IT RIGHT.
New ownership, new standards. NexCar is under completely new management. The people who made decisions before are no longer here.
Complaint resolution first. Every open issue from the old era is being addressed. If you had a bad experience, we want to hear from you directly.
Transparent process. Every number explained before you sign. No surprises. No pressure. No games.
24-hour response guarantee. Every review — positive or negative — gets a direct response from management.
We know some of you reading this have been burned before — maybe even by us. Under previous management, this dealership had real problems: complaints that went unanswered, issues that got ignored, and customers who felt like they didn't matter after the deal was signed.
We're not going to pretend that didn't happen. Those reviews exist and they're real. What we can tell you is that the team responsible for those experiences is gone — and everything you see here today reflects the dealership we've been building since new ownership took over.
"I've been in this business long enough to know what bad looks like. When I took over NexCar, I made one promise to myself: every single customer leaves here feeling like they were treated fairly. That's not marketing — it's the only way I know how to run a business."
— Dan Baker, Leader of the Pack | Lover of...The ratings you see on Google, CarGurus, and Cars.com are from real customers who bought from us after the transition. We earned every one of those stars the right way. And if you ever feel like we fell short, call us — not a review site.
DIFFERENT BY DESIGN.
We built a new operation around the things that used to be missing — honesty, speed, and respect for every customer regardless of credit history.
Same-Day Approvals
Bad credit, no credit, past repos — we work with lenders most dealers won't. Most customers get a decision same day.
No Hidden Fees
We walk through every number before you sign. No surprises in the finance office. Ask questions — we expect them.
Inspected Inventory
Every vehicle goes through a multi-point inspection before hitting the lot. If we wouldn't drive it, it doesn't go up for sale.
Spanish-Speaking Team
You should understand every word of the deal you're signing. We have Spanish-speaking reps available every day.
In and Out Fast
We respect your time. Most of our customers are done in under 2 hours — no all-day dealership runaround.
After-Sale Support
Have an issue after you drive off the lot? Call us. The old management ghosted customers. We don't. That's a direct promise.
REAL REVIEWS.
REAL PEOPLE.
All from verified buyers across Google, CarGurus, and Cars.com — every one written under new management.
"I had terrible credit and thought I'd never get approved. Dan and his team worked with me and got me into a car the same day. I'm still shocked at how smooth it was."
"Best car buying experience I've ever had. No pressure, no nonsense. They explained every single number and I felt completely comfortable. Highly recommend."
"Salesperson spoke to me in Spanish which made everything so much easier. I understood the entire contract. I'll be sending my whole family here."
"Had a repo on my record from 3 years ago. Three dealers turned me down. NexCar got me approved in 2 hours. Drove home same day in a 2019 Honda."
"Dan made the process smooth and easy. I was approved the same day. No games, no wasted time. If you're nervous about buying with bad credit — come here first."
"Prepared for the typical dealer experience — high pressure, long wait, confusing numbers. Got none of that. Honest people, fair deal. This is what car buying should feel like."
// 500+ verified reviews across all platforms — under new management
BAD CREDIT?
WE GOT YOU.
Bankruptcy, repo, no credit history — we've seen it all and approved most of it. Our lender network specializes in exactly your situation. Takes 5 minutes to apply online.
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